Information We Collect

Falquenoriva collects various types of information to provide you with our financial education services and improve your learning experience. We're transparent about what we collect and why we need it.

Collection Methods

• Direct submission through registration forms and contact requests
• Automatic collection during website browsing and platform usage
• Third-party integrations for payment processing and email communications
• Voluntary feedback and survey responses

How We Use Your Information

We use your personal information exclusively for legitimate business purposes related to providing financial education services. Here's exactly how we put your data to work:

Service Delivery

Your contact information helps us deliver course materials, send important updates about your learning progress, and provide technical support when you need assistance. We also use your educational progress data to recommend relevant courses and adjust difficulty levels.

Communication

We'll use your email and phone number to send course notifications, webinar invitations, and occasional updates about new educational content. You can opt out of promotional emails at any time, though we'll still need to send essential service-related messages.

Platform Improvement

Aggregated usage data helps us understand which learning modules are most effective, where students commonly encounter difficulties, and how we can enhance the overall educational experience. This data is anonymized before analysis.

Legal Compliance

Sometimes we're required to use or disclose information to comply with Canadian privacy laws, respond to legal requests, or protect our rights and the safety of our users.

Information Sharing and Disclosure

Falquenoriva doesn't sell your personal information to third parties. Period. However, we do share limited information in specific circumstances that benefit your educational experience or are required by law.

Service Providers

We work with carefully selected third-party companies to deliver our services. This includes email service providers, payment processors, and cloud hosting services. These partners are contractually required to protect your information and can only use it for the specific services they provide to us.

Educational Partners

When you enroll in specialized courses or certification programs, we may share relevant information with accredited educational institutions or industry partners. You'll always be informed before any such sharing occurs.

Legal Requirements

We'll disclose personal information if required by Canadian law, court orders, or government requests. We may also share information to protect our legal rights, prevent fraud, or ensure user safety.

Your Privacy Rights Under Canadian Law

Access and Correction

You can request a copy of all personal information we hold about you. If you find any inaccuracies, you have the right to request corrections or updates. We'll respond to these requests within 30 days and provide the information in an understandable format.

Withdrawal of Consent

You can withdraw your consent for certain uses of your personal information at any time. Keep in mind that withdrawing consent might limit our ability to provide some services, but we'll explain any implications before processing your request.

Data Portability

You can request your personal information in a commonly used electronic format, making it easier to transfer to another service provider if you choose to do so.

Complaints Process

If you believe we've mishandled your personal information, you can file a complaint with us directly or contact the Office of the Privacy Commissioner of Canada. We take all privacy concerns seriously and will investigate thoroughly.

Data Security and Protection

Protecting your personal information is a top priority. We've implemented comprehensive security measures that go beyond basic requirements to safeguard your data.

Technical Safeguards

All data transmission is encrypted using industry-standard SSL technology. Our servers are protected by firewalls, intrusion detection systems, and regular security monitoring. Personal information is stored in encrypted databases with restricted access controls.

Access Controls

Only authorized Falquenoriva employees who need access to perform their job duties can view your personal information. All staff receive privacy training and sign confidentiality agreements. We maintain detailed logs of who accesses what information and when.

Regular Security Audits

We conduct quarterly security assessments and work with independent security firms to identify and address potential vulnerabilities. Our security protocols are reviewed and updated annually to stay current with evolving threats.

Incident Response

In the unlikely event of a data breach, we have procedures in place to respond quickly, contain the incident, assess the impact, and notify affected users within 72 hours as required by Canadian privacy law.

Data Retention Periods

We keep your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by Canadian law.

Anonymized Data

Some information may be converted to anonymous statistical data for research and service improvement purposes. Once anonymized, this data no longer identifies you personally and may be retained indefinitely.

Cookies and Tracking Technologies

Like most websites, Falquenoriva uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our platform.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, login sessions, and security features
• Performance Cookies: Help us understand which pages are popular and how users navigate our site
• Functional Cookies: Remember your preferences and settings to personalize your experience
• Educational Tracking: Monitor your progress through courses and identify areas where additional support might be helpful

Managing Cookie Preferences

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We don't use cookies for advertising or share cookie data with third parties for marketing purposes.

International Data Transfers

While Falquenoriva operates primarily within Canada, some of our service providers may store or process data in other countries with adequate privacy protections.

Safeguards for International Transfers

When personal information is transferred outside Canada, we ensure the receiving jurisdiction has substantially similar privacy protections or implement contractual safeguards that provide equivalent protection. All international partners must meet our strict privacy and security standards.

Your Rights Remain Protected

Regardless of where your information is processed, your rights under Canadian privacy law remain in effect. You can still access, correct, or request deletion of your personal information through our standard procedures.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or prominent website notices.

Review and Updates

We recommend reviewing this policy annually to stay informed about how we protect your privacy. All updates will be posted on our website with the revision date clearly marked. If you continue using our services after changes are posted, it indicates your acceptance of the updated policy.

Significant Changes

For major policy changes that significantly affect how we handle your personal information, we'll provide at least 30 days' notice and may require explicit consent before implementing new practices.